FAQ

🛍️ Orders

Q: How long does it take to process my order?
A: Each item is printed on demand through our fulfillment partner Printify. Orders usually begin production within a few hours of being placed and are typically produced in 2–5 business days before shipping.

Q: Can I change or cancel my order after it’s placed?
A: Orders are automatically forwarded to production immediately after checkout. Once processing begins, we cannot alter or cancel them.
If you notice an error, contact us right away and we’ll check whether your order has entered fulfillment. If production has already started or the item has shipped, no changes or cancellations are possible.
Please verify all details—address, size, color, and quantity—before confirming your purchase.

Q: What payment methods do you accept?
A: Shopify securely processes all payments. We accept major credit/debit cards, PayPal (where available), and Shopify Payments. Your payment details are never shared with us.

🚚 Shipping

Q: When will my order arrive?
A: Shipping times vary by destination:

• U.S. & Canada: 5–10 business days after production

• International: 10–20 business days after production

Tracking numbers are emailed once your order ships.

Q: My tracking hasn’t updated.
A: Tracking can take up to 72 hours to reflect carrier activity. If it hasn’t updated after 5 business days, contact us and we’ll follow up with Printify’s support team.

Q: My package says “Delivered,” but I didn’t receive it.
A: Once a carrier marks a package as Delivered, ownership transfers to the customer. Occasionally, carriers mark packages early or deliver to nearby addresses.
Please:

1. Check with neighbors or your local post office.

2. Confirm the shipping address on your order confirmation.

3. Wait 2–3 business days—packages often appear within that window.

If it’s still missing, reach out to us so we can open an investigation with the carrier. If the carrier confirms a delivery error, we’ll assist in arranging a replacement where possible.
We cannot replace or refund orders marked Delivered without carrier verification of loss.

💸 Returns & Refunds

Q: Do you accept returns or exchanges?
A: Because every product is custom-made through Printify, we do not accept general returns or exchanges due to size, color preference, or buyer’s remorse.

Q: What if my order arrives damaged, defective, or incorrect?
A: If there’s a production or shipping issue, contact us within 7 days of delivery with:

• Your order number

• Clear photos of the item and issue

• A brief description

Once verified, we’ll coordinate with Printify to provide a replacement or refund as applicable.

Q: Who handles returns—Shopify or Printify?
A:

• Shopify provides our storefront and payment processing.

• Printify manufactures and ships the products.
  All return and replacement requests must go through us. We liaise with Printify to resolve verified product issues under their merchant policy.

Q: How are refunds processed?
A: Approved refunds are issued to your original payment method. Refund times depend on your bank or payment provider.

🧵 Product Details

Q: Who makes and ships the products?
A: All products are created and shipped by Printify’s network of professional print providers. Each provider handles production, printing, packaging, and delivery directly from their facilities.

Q: Are the items handmade?
A: Each item is individually printed on demand once an order is placed. This process allows Printify’s providers to reduce waste and ensure every product is made specifically for your order — no mass production or leftover inventory.

Q: Will the colors look exactly like what I see on screen?
A: Minor color variations can occur due to differences in screen brightness and device calibration. Printify’s providers use high-quality equipment to maintain consistent, accurate results across materials and designs.

📦 Other Questions

Q: My package was returned to sender—what happens now?
A: Orders returned due to an incorrect or incomplete address provided at checkout are not eligible for a free replacement or refund.

If the package is returned to Printify’s fulfillment provider, we can offer to reship it to a corrected address once you cover the additional shipping cost.
If it’s not returned, or if the carrier discards the package, a new order must be placed at full cost.

Please double-check your shipping information before completing checkout to avoid delays or losses.

Q: What if I entered the wrong address?
A: Please contact us immediately. If the order hasn’t entered fulfillment yet, we’ll update the address. Once it’s in production or shipped, address changes aren’t possible, and we can’t refund or replace items sent to an incorrect address.

Q: Do you offer order protection or shipping insurance?
A: We recommend adding Route Package Protection (available at checkout, where supported) for coverage against loss, theft, or damage during transit. Without insurance, lost packages marked as delivered are not eligible for automatic replacement.

Q: How can I reach you?
A: Visit our Contact Page and complete the form. Please allow 2–3 business days for a response. Duplicate messages or questions already answered here may not receive a reply.

⚖️ Policy Summary

• All products are custom printed to order—no inventory is stocked.

• Once an order enters fulfillment, it cannot be changed or canceled.

• Refunds and replacements are granted only for verified Printify or carrier errors.

• We are not liable for incorrect addresses provided by the buyer or packages marked Delivered by the carrier.

• By purchasing, you acknowledge and accept these terms.